Cisco Uccx Editor For Mac Os X
2020年11月27日Download: http://gg.gg/n9ayr
Cisco Finesse Mobile Agent for UCCE, PCCE and UCCX
*Unified CCX Software Compatibility Matrix For 12.0(1) - Cisco
*Unified CCX Software Compatibility Matrix For 10.5(1) - Cisco
*Cisco Uccx Sample Scripts
*Virtualization For Cisco Unified Contact Center Express ..Do Your Remote Agents Have PCs?
Cisco mac free download - Cisco VPN Client, WinZip Mac, Avast Free Mac Security, and many more programs. Once you configure your Cisco CUCM and Cisco UCCE/UCCX, agents can retrieve their licenses by entering the company code provided into the app settings. Then either using a Mobile VPN or NAT over the firewall, they can access and login to Cisco Finesse. Jun 07, 2017 (FN 1) Disable the pop-up blocker to access Unified CCX Administration web application. (FN 2) For Internet Explorer 11, ensure that the Emulation Document Mode is set to Edge (Default). Download xcode 9 for mac. (FN 3) HSTS for Finesse is not supported with Internet Explorer 11 and earlier. HSTS is supported with Firefox. (FN 4) Includes the Cisco provided gadgets for MediaSense, Multisession gadget for email and chat. Feb 01, 2013 A quick and dirty introduction to the Cisco UCCX Script Editor / Installation / Hello World. Jun 03, 2020 Apple OS X El Capitan 10.11 (or later) Installation. Download Cisco Jabber for Mac. Double-click the downloaded file from your browser and then double-click the InstallCisco-Jabber-Mac.sparkleguided.pkg file to start the Cisco Jabber installer wizard. When the Welcome screen displays, click Continue.Check out Cisco Finesse Webphone and
Cisco Finesse Thick ClientMobilize your organization around customer with full contact center functionality,detailed reporting and compliance recording.
Tablet or Mobile Device
Comstice Mobility Solution can be used fromor a.Download Mobile Agent User Guide
Switch between Finesse desktop and mobile
Agents can easily switch between desktop and mobile agent interfaces if they need to step awayfrom their desks such as IT Helpdesk and Field Support engineers.Expand Beyond Call Center Floor
Employees and partners can call the customers using Comstice Mobile Agent app and receive calls without disclosing employee’s and customer’s phone number.Reporting and Voice Recording
Movavi video converter 6 for mac torrent. All the mobile business calls can be recorded for compliance and training, calls can be reported in detail and itemised bills can be generated per department.Protect Customer Contact Details
Employees can call customers without disclosing customer’s phone number. This helps businesses to protect their customer leads and contacts.Finance
Distribute customer enquiries to nearest branch, insurance broker or a loan expert. Could be used by your employees as well as resellers without any IT investment.
Learn moreHealthcare
Medical staff and on-call teams can receive patient calls without sharing mobile number.Calls go through mobile phone line for better audio quality. Call center reporting and compliance recording.
Learn moreHospitality
Customer needs to interact with various roles in hospitality. ComsticeMobility solution can help customer to interact shuttle drivers, room service, reception,airline crew whenever they are available.
Learn moreLocation-Based Agent Assignment
Comstice Location Service running in your Comstice Mobility Server can help you to monitor agent locationswhile they are logged in. Thiscan be used by Cisco UCCE or UCCX to select the nearest agents to the customer rather thanlongest waiting.Same App for the Agent and the Supervisor
If the agent has supervisor credentials, she can access to team states and change the state ofthe team members. Agents canalso monitor the states of their team members.▶ Watch VideoReceive Customer Calls from Mobile Line
Comstice Mobile Agent is not a VoIP app; The incoming call is retrieved through mobile phoneline. Agents can also use yourCisco IP Phone or analogue home line. Winform for mac.▶ Watch VideoWorks even when the phone is locked
Comstice Mobile Agents do not need to keep the screen active all the time; Comstice Mobilitysolution makes sure that agent state is preserved even when the phone is locked or intermittentdata network issues are experienced in mobile internet.▶ Watch VideoArchitecture
Comstice Mobile Agent is a Cisco Finesse client and communicates with Cisco Finesse throughComstice Mobility Servers. Comstice Mobility Server is a Linux-based virtual server hosted inorganisation’s data centers, preferably in the DMZ. Mobility Server regulates the communicationbetween the Cisco Finesse Server and Comstice Mobile Agent app, delivering secure communicationsbetween the mobile app the Cisco Finesse servers.
*No need for Mobile VPNNo need for specialist firewallNo additional Cisco license requiredReceive customer calls from your mobile phone lineNo Voice over IP related call quality issuesStay logged in as a Cisco Finesse agent even when mobile internet is lost.
*Enter vehicle ID for location-based monitoring (optional)Retrieve your license by entering your company code
*Enter the mobile number which the call will be retrieved. Company code will retrieve your settings.
*Monitor team member states and queue informationMake calls (you will actually receive a call from Cisco CUCM), slide to change the state or access other features from themenuAgent can pull down the screen to update the dataComstice Mobile Agent app is a Cisco Finesse client therefore calls use Cisco CUCM dialplani.e. agents can make a call to extensions.
*Agent can select Not Ready or logout reason codes where applicableAgents can select wrap-up codes after the call
*Agent can access to the previous call details including call variables from the call logs inside the appCall variables can be listed
*Comstice Mobile Agent app offers a seamless CRM integration without any developmentrequiredBuilt-in browser helps to access customer CRM data during or after the call has ended.CRM page can screen-pop when the call arrives
*Agent can access Cisco Corporate Directory contacts and third party Phone BooksPersonal Contacts as speed dialsCompany’s CUCM dial plan is used
*Built-in barcode reader and a signature padBarcode and signature information can be uploaded into CRMComstice Barcode and Signature Service is part of the Mobility Server
*Find the directions to the customer using your preferred Map app.
*Monitor the states and reason codes of the otherteammembersSupervisors can change the states of other agents or log themout using this app.How is Comstice Mobile App is licensed?
Comstice Mobile App is licensed per named agent. Using the company code provided agents canretrieve their company information from Comstice Licensing ServerIf there is an active call on the mobile phone?
If there is an active call and agent is in ready state, Cisco Finesse will send the customercall to the agent’s mobile phone line. Agent can decide to answer or ignore.If ignored, the call will be taken back to the queue after answer timeout and sent to anotheragent.Where is Comstice Licensing Server?
Comstice Licensing Servers are spread around the world with geo-redundancy in mind.They can also be hosted locally on your network.How does the rollout work?
Once you configure your Cisco CUCM and Cisco UCCE/UCCX, agents can retrieve their licenses byentering the company code providedinto the app settings. Then either using a Mobile VPN or NAT over the firewall, they can access andlogin to Cisco Finesse. They can go to Ready state and start taking customer calls.Can this app be used with normal phones and Cisco IP Phones?
Yes. Analogue phones or Cisco IP Phones can be used. You do not need to use your mobile phoneline.Unified CCX Software Compatibility Matrix For 12.0(1) - CiscoDo you support Windows Mobile Phones?
No. Currently we only support Apple IOS and Google Android devices.Is there is Voice over IP? Do we need Cisco Jabber?
You do not need Cisco Jabber and there is no voice over IP in Comstice Mobile App. It ispossible to use Comstice MobileAgent app with Cisco Jabber IOS or Android, if preferred.Can agent lock the phone screen and carry it in her pocket? Does the app need to be active allthe time?
App can work in the background and agent can stay logged on even when the phone is locked.Can agent disable location monitoring? Is it mandatory?
Location monitoring is not mandatory and agent can always disable location monitoring from themobile device. Location monitoringonly occurs when the agent is logged in and it is disabled by default. Depending on therequirements,it can be enabled per team.Does this app have IPad/Tablet support?Unified CCX Software Compatibility Matrix For 10.5(1) - Cisco
Yes. You can run the app from IPad or an Android tablet. In that case, you need to use anexternal phone that Cisco CUCM can dial in. This could be anothermobile phone, Cisco Jabber, home or office phone.Cisco Uccx Sample ScriptsCan I try the app without any license or server?Virtualization For Cisco Unified Contact Center Express ..
Yes. You can download the app and run it in demo mode by tapping on the ’Demo Mode’ button atthe login page. Also you can create a 30-day trial licence for the full feature set.Is it possible to record voice conversations?
Yes. Existing voice recording platforms can be used to record mobile agent calls.
Download: http://gg.gg/n9ayr
Cisco Finesse Mobile Agent for UCCE, PCCE and UCCX
*Unified CCX Software Compatibility Matrix For 12.0(1) - Cisco
*Unified CCX Software Compatibility Matrix For 10.5(1) - Cisco
*Cisco Uccx Sample Scripts
*Virtualization For Cisco Unified Contact Center Express ..Do Your Remote Agents Have PCs?
Cisco mac free download - Cisco VPN Client, WinZip Mac, Avast Free Mac Security, and many more programs. Once you configure your Cisco CUCM and Cisco UCCE/UCCX, agents can retrieve their licenses by entering the company code provided into the app settings. Then either using a Mobile VPN or NAT over the firewall, they can access and login to Cisco Finesse. Jun 07, 2017 (FN 1) Disable the pop-up blocker to access Unified CCX Administration web application. (FN 2) For Internet Explorer 11, ensure that the Emulation Document Mode is set to Edge (Default). Download xcode 9 for mac. (FN 3) HSTS for Finesse is not supported with Internet Explorer 11 and earlier. HSTS is supported with Firefox. (FN 4) Includes the Cisco provided gadgets for MediaSense, Multisession gadget for email and chat. Feb 01, 2013 A quick and dirty introduction to the Cisco UCCX Script Editor / Installation / Hello World. Jun 03, 2020 Apple OS X El Capitan 10.11 (or later) Installation. Download Cisco Jabber for Mac. Double-click the downloaded file from your browser and then double-click the InstallCisco-Jabber-Mac.sparkleguided.pkg file to start the Cisco Jabber installer wizard. When the Welcome screen displays, click Continue.Check out Cisco Finesse Webphone and
Cisco Finesse Thick ClientMobilize your organization around customer with full contact center functionality,detailed reporting and compliance recording.
Tablet or Mobile Device
Comstice Mobility Solution can be used fromor a.Download Mobile Agent User Guide
Switch between Finesse desktop and mobile
Agents can easily switch between desktop and mobile agent interfaces if they need to step awayfrom their desks such as IT Helpdesk and Field Support engineers.Expand Beyond Call Center Floor
Employees and partners can call the customers using Comstice Mobile Agent app and receive calls without disclosing employee’s and customer’s phone number.Reporting and Voice Recording
Movavi video converter 6 for mac torrent. All the mobile business calls can be recorded for compliance and training, calls can be reported in detail and itemised bills can be generated per department.Protect Customer Contact Details
Employees can call customers without disclosing customer’s phone number. This helps businesses to protect their customer leads and contacts.Finance
Distribute customer enquiries to nearest branch, insurance broker or a loan expert. Could be used by your employees as well as resellers without any IT investment.
Learn moreHealthcare
Medical staff and on-call teams can receive patient calls without sharing mobile number.Calls go through mobile phone line for better audio quality. Call center reporting and compliance recording.
Learn moreHospitality
Customer needs to interact with various roles in hospitality. ComsticeMobility solution can help customer to interact shuttle drivers, room service, reception,airline crew whenever they are available.
Learn moreLocation-Based Agent Assignment
Comstice Location Service running in your Comstice Mobility Server can help you to monitor agent locationswhile they are logged in. Thiscan be used by Cisco UCCE or UCCX to select the nearest agents to the customer rather thanlongest waiting.Same App for the Agent and the Supervisor
If the agent has supervisor credentials, she can access to team states and change the state ofthe team members. Agents canalso monitor the states of their team members.▶ Watch VideoReceive Customer Calls from Mobile Line
Comstice Mobile Agent is not a VoIP app; The incoming call is retrieved through mobile phoneline. Agents can also use yourCisco IP Phone or analogue home line. Winform for mac.▶ Watch VideoWorks even when the phone is locked
Comstice Mobile Agents do not need to keep the screen active all the time; Comstice Mobilitysolution makes sure that agent state is preserved even when the phone is locked or intermittentdata network issues are experienced in mobile internet.▶ Watch VideoArchitecture
Comstice Mobile Agent is a Cisco Finesse client and communicates with Cisco Finesse throughComstice Mobility Servers. Comstice Mobility Server is a Linux-based virtual server hosted inorganisation’s data centers, preferably in the DMZ. Mobility Server regulates the communicationbetween the Cisco Finesse Server and Comstice Mobile Agent app, delivering secure communicationsbetween the mobile app the Cisco Finesse servers.
*No need for Mobile VPNNo need for specialist firewallNo additional Cisco license requiredReceive customer calls from your mobile phone lineNo Voice over IP related call quality issuesStay logged in as a Cisco Finesse agent even when mobile internet is lost.
*Enter vehicle ID for location-based monitoring (optional)Retrieve your license by entering your company code
*Enter the mobile number which the call will be retrieved. Company code will retrieve your settings.
*Monitor team member states and queue informationMake calls (you will actually receive a call from Cisco CUCM), slide to change the state or access other features from themenuAgent can pull down the screen to update the dataComstice Mobile Agent app is a Cisco Finesse client therefore calls use Cisco CUCM dialplani.e. agents can make a call to extensions.
*Agent can select Not Ready or logout reason codes where applicableAgents can select wrap-up codes after the call
*Agent can access to the previous call details including call variables from the call logs inside the appCall variables can be listed
*Comstice Mobile Agent app offers a seamless CRM integration without any developmentrequiredBuilt-in browser helps to access customer CRM data during or after the call has ended.CRM page can screen-pop when the call arrives
*Agent can access Cisco Corporate Directory contacts and third party Phone BooksPersonal Contacts as speed dialsCompany’s CUCM dial plan is used
*Built-in barcode reader and a signature padBarcode and signature information can be uploaded into CRMComstice Barcode and Signature Service is part of the Mobility Server
*Find the directions to the customer using your preferred Map app.
*Monitor the states and reason codes of the otherteammembersSupervisors can change the states of other agents or log themout using this app.How is Comstice Mobile App is licensed?
Comstice Mobile App is licensed per named agent. Using the company code provided agents canretrieve their company information from Comstice Licensing ServerIf there is an active call on the mobile phone?
If there is an active call and agent is in ready state, Cisco Finesse will send the customercall to the agent’s mobile phone line. Agent can decide to answer or ignore.If ignored, the call will be taken back to the queue after answer timeout and sent to anotheragent.Where is Comstice Licensing Server?
Comstice Licensing Servers are spread around the world with geo-redundancy in mind.They can also be hosted locally on your network.How does the rollout work?
Once you configure your Cisco CUCM and Cisco UCCE/UCCX, agents can retrieve their licenses byentering the company code providedinto the app settings. Then either using a Mobile VPN or NAT over the firewall, they can access andlogin to Cisco Finesse. They can go to Ready state and start taking customer calls.Can this app be used with normal phones and Cisco IP Phones?
Yes. Analogue phones or Cisco IP Phones can be used. You do not need to use your mobile phoneline.Unified CCX Software Compatibility Matrix For 12.0(1) - CiscoDo you support Windows Mobile Phones?
No. Currently we only support Apple IOS and Google Android devices.Is there is Voice over IP? Do we need Cisco Jabber?
You do not need Cisco Jabber and there is no voice over IP in Comstice Mobile App. It ispossible to use Comstice MobileAgent app with Cisco Jabber IOS or Android, if preferred.Can agent lock the phone screen and carry it in her pocket? Does the app need to be active allthe time?
App can work in the background and agent can stay logged on even when the phone is locked.Can agent disable location monitoring? Is it mandatory?
Location monitoring is not mandatory and agent can always disable location monitoring from themobile device. Location monitoringonly occurs when the agent is logged in and it is disabled by default. Depending on therequirements,it can be enabled per team.Does this app have IPad/Tablet support?Unified CCX Software Compatibility Matrix For 10.5(1) - Cisco
Yes. You can run the app from IPad or an Android tablet. In that case, you need to use anexternal phone that Cisco CUCM can dial in. This could be anothermobile phone, Cisco Jabber, home or office phone.Cisco Uccx Sample ScriptsCan I try the app without any license or server?Virtualization For Cisco Unified Contact Center Express ..
Yes. You can download the app and run it in demo mode by tapping on the ’Demo Mode’ button atthe login page. Also you can create a 30-day trial licence for the full feature set.Is it possible to record voice conversations?
Yes. Existing voice recording platforms can be used to record mobile agent calls.
Download: http://gg.gg/n9ayr
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